Refund Policy

This Refund & Returns Policy applies to purchases made at Z Fold Case Store (“we”, “us”, “our”). By placing an order, you agree to the terms below. These terms do not affect any mandatory rights you may have under the laws of your country.

Contact: contact@zfoldcase.store
Trade name: Z Fold Case Store

1) Return & Cancellation Rights by Location

European Union (EU), European Economic Area (EEA) & United Kingdom (UK) — 14-Day Cooling-Off Period

If your order is delivered to the EU/EEA or the UK, you have the legal right to cancel your purchase within 14 days of receiving the item, for any reason and without justification, provided the product is returned in accordance with the conditions in this policy.

To exercise your right to cancel, email us at contact@zfoldcase.store within 14 days of delivery with your order number and a clear statement that you wish to cancel/return the order.

All Other Countries

For destinations outside the EU/EEA and UK, returns are offered as a customer service option and may be accepted or refused where permitted by law. If accepted, returns must meet the eligibility requirements below and be requested within the time period stated in this policy.

2) Standard Return Window (Outside EU/EEA & UK)

For customers outside the EU/EEA and UK, we accept return requests within 7 days of delivery (based on tracking confirmation). Return requests submitted after this period may be refused where permitted by law.

3) Return Eligibility (All Locations)

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as received

  • Returned with original packaging and any included accessories (if applicable)

  • Accompanied by proof of purchase (order number / receipt)

Returns sent without authorization or that do not meet the conditions above may be refused or may not qualify for a refund, where permitted by law.

4) Non-Returnable Items

Where allowed by law, the following items may be non-returnable:

  • Items marked as Final Sale, Clearance, or Non-Returnable

  • Gift cards and promotional/free items

  • Items showing signs of use, damage after delivery, or incomplete packaging/accessories

If mandatory consumer protection laws in your country provide additional rights, those rights will apply.

5) How to Start a Return

To request a return, email contact@zfoldcase.store and include:

  1. Your order number

  2. The item(s) you want to return

  3. The reason for the return (optional, but helpful)

  4. Photos if the item is damaged/incorrect

If your return is approved, we will provide return instructions, including where to send the item.
Do not ship items back without approval — unauthorized returns may be refused.

6) Return Shipping Costs

EU/EEA & UK (Cooling-Off Returns)

For returns under the 14-day cooling-off period, the customer is generally responsible for return shipping costs unless the item is defective, damaged, or incorrect, or unless we state otherwise.

Outside EU/EEA & UK

For discretionary returns (where allowed), return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item, defective item, or item damaged in transit).

We recommend using a tracked return service. We are not responsible for return packages that are lost or delayed without proof of shipment/tracking.

7) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery and include clear photos of:

  • The item

  • The packaging

  • Any visible damage or issue

If confirmed, we will offer an appropriate solution, which may include replacement, partial refund, or full refund, depending on the situation and availability, in accordance with applicable law.

8) Exchanges

We do not offer direct exchanges as a standard process.
The fastest way to receive a different item is to request a return (if eligible) and place a new order.

9) Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund is approved or rejected.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days after approval

  • Your bank/payment provider may require additional time to post the refund

If more than 15 business days have passed since we approved your refund, please contact us at contact@zfoldcase.store.

10) Shipping Fees, Taxes, Duties

  • Shipping fees (if any were paid) may be non-refundable, except where required by law.

  • Customs duties, import taxes, and similar charges are set by local authorities and are typically non-refundable.

11) Refusing Returns / Abuse Prevention

To protect our customers and our store, we reserve the right to refuse returns or refunds where permitted by law, including (but not limited to) cases involving:

  • Items that are used, altered, or returned in a condition different from delivery

  • Missing parts/packaging/accessories

  • Repeated return abuse or suspicious activity

This does not affect any rights you may have under mandatory consumer protection laws.

12) Contact Us

If you have any questions about returns or refunds, contact:
Email: contact@zfoldcase.store
Trade name: Z Fold Case Store